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Re: Slow response

Posted: May 3rd, 2023, 12:12 pm
by BullDog
monabri wrote:
Mike4 wrote:
Yep. Site is blisteringly quick for me too again now.

I'll report this post next, just to draw the attention of Team Mod to the thread.


Yes, I'd also say it was now quicker than usual! Strange!

If TLF is on a shared web server it seems to me there's some bad script running from time to time that's taking most server resources. Could be bad script on TLF or another cohosted website.

Re: Slow response

Posted: May 3rd, 2023, 12:18 pm
by pje16
doolally wrote:
Dod101 wrote:
I agree again. Why are the owners not apologising at at least advising us what they are doing about it? They must read posts from time to time surely ?

Dod

Remember the owners set this up as a part-time hobby and a service to the ex Motley Fool community. It's not as if it's run by a company taking our subscription fees.
It's been good for the vast majority of the time, so I think we should cut them some slack at the moment, and thank them for all the time the site has run flawlessly
doolally

100 % agreed
Apologies for being irritated at the time.
I am over it now. :D

Re: Slow response

Posted: May 3rd, 2023, 12:45 pm
by Gerry557
I didn't realise it was this site. I checked my tinternet this morning thinking something was wrong.

This explains it now.

Re: Slow response

Posted: May 3rd, 2023, 12:54 pm
by pje16

Re: Slow response

Posted: May 3rd, 2023, 1:31 pm
by BullDog

Which kind of confirms my suspicion that the random poor performance of TLF is likely a bad script out with TLF control. In the past, I had to move a website I ran onto it's own server due to issues by beyond my control. It costs a bit more but for a busy website is definitely worth doing. IMO of course.

Re: Slow response

Posted: May 3rd, 2023, 2:34 pm
by mc2fool
BullDog wrote:Which kind of confirms my suspicion that the random poor performance of TLF is likely a bad script out with TLF control. In the past, I had to move a website I ran onto it's own server due to issues by beyond my control. It costs a bit more but for a busy website is definitely worth doing. IMO of course.

Or alternatively move to a shared provider that has cpu/memory/io/processes limits, so no one site can swamp the server.

Re: Slow response

Posted: May 3rd, 2023, 2:54 pm
by BullDog
mc2fool wrote:
BullDog wrote:Which kind of confirms my suspicion that the random poor performance of TLF is likely a bad script out with TLF control. In the past, I had to move a website I ran onto it's own server due to issues by beyond my control. It costs a bit more but for a busy website is definitely worth doing. IMO of course.

Or alternatively move to a shared provider that has cpu/memory/io/processes limits, so no one site can swamp the server.

Thanks. That didn't exist when I was running websites. Often I found it was someone's half baked SQL scripting that was taking server resources and nothing to do with my website(s). Hosting companies have likely got smarter with their server configuration.

Re: Slow response

Posted: May 3rd, 2023, 5:06 pm
by stooz
Hi all. We have been looking at the site slowness and speaking to the hosting providers.
Our apologies,l that some of you have been having issues.

We have been attempting to upgrade to a new server but we need to upgrade the software as well, and this has not yet gone successfully.
We will look into a retry this weekend.

As mentioned, this is just some by me and I have a full time job as well.

Re: Slow response

Posted: May 3rd, 2023, 5:19 pm
by BullDog
stooz wrote:Hi all. We have been looking at the site slowness and speaking to the hosting providers.
Our apologies,l that some of you have been having issues.

We have been attempting to upgrade to a new server but we need to upgrade the software as well, and this has not yet gone successfully.
We will look into a retry this weekend.

As mentioned, this is just some by me and I have a full time job as well.

You have my sympathy. I used to voluntary do what you do. It's a thankless task at the best of times. Some of the abusive email and messages that I got from time to time were appalling. I hope you don't suffer the same from here. Good luck with the server migration.

Re: Slow response

Posted: May 3rd, 2023, 8:07 pm
by Dod101
Thanks for the response stooz. I know nothing of this but am grateful for your post and explanation. In any case, I am grateful for the site and your efforts.

Dod

Re: Slow response

Posted: May 4th, 2023, 4:04 pm
by AsleepInYorkshire
Been trying to log in since 15:40 with no luck. Managed to get on at roughly 16:00 but still very very slow and kicking me off as I try tomove around site

AiY(D)

Re: Slow response

Posted: May 5th, 2023, 6:24 pm
by 88V8
Just started slowing again, and getting slower.

V8

Re: Slow response

Posted: May 5th, 2023, 7:13 pm
by Mike4
Yep, slow again for me too now.

Seems to coincide with peak time use. Like 9am and 6pm. The rest of the day its mostly fine.

Re: Slow response

Posted: May 5th, 2023, 10:02 pm
by Mike4
Running like an absolute dog again at 10pm...

Re: Slow response

Posted: May 6th, 2023, 6:58 am
by Dod101
It is fine this morning but then it is a holiday Saturday.

Dod

Re: Slow response

Posted: May 6th, 2023, 7:12 am
by swill453
I think it's pure coincidence that problems have been observed at "busy" times. They've certainly also occurred in the small hours of the early morning.

Scott.

Re: Slow response

Posted: May 6th, 2023, 7:35 pm
by stooz
Ok, so the support team are useless and currently asking me for times and what browser I was using... frankly unhelpful 2 days later...

I am attempting an upgrade. Its not a 1 button task. I have built a test site
THe O/S is not compatible with the boards, so I have to upgrade the boards in a new O?S and somehow switch to the new server but use the same domain. Some tech folk will say thats easy in a DNS change, but this hosting does not have that access as a shared site.

Then there are the add ons that are not compatible with the new version that I then have to get alternatives for - one of which is the thanks system and others we use are no longer patched to be cpmpatible!
Once we move, then I have to upgrade again as the next version is already replaceable with more recent versions....

For info, the server we are on shares over 1000 domains, not just those listed above. It's a full cloud system, and if one gets DDOSed or hacked, it can effect us all.
So once all the above is done, I can then move us to a dedicated server and even look for alternate suppliers. The downside is I need it to be managed as we don't have the skills or time to manage the server as well. And these are not cheap!

As you can imagine this isn't a quick fix but we are working on it!

Re: Slow response

Posted: May 6th, 2023, 7:46 pm
by AsleepInYorkshire
stooz wrote:Ok, so the support team are useless and currently asking me for times and what browser I was using... frankly unhelpful 2 days later...

I am attempting an upgrade. Its not a 1 button task. I have built a test site
THe O/S is not compatible with the boards, so I have to upgrade the boards in a new O?S and somehow switch to the new server but use the same domain. Some tech folk will say thats easy in a DNS change, but this hosting does not have that access as a shared site.

Then there are the add ons that are not compatible with the new version that I then have to get alternatives for - one of which is the thanks system and others we use are no longer patched to be cpmpatible!
Once we move, then I have to upgrade again as the next version is already replaceable with more recent versions....

For info, the server we are on shares over 1000 domains, not just those listed above. It's a full cloud system, and if one gets DDOSed or hacked, it can effect us all.
So once all the above is done, I can then move us to a dedicated server and even look for alternate suppliers. The downside is I need it to be managed as we don't have the skills or time to manage the server as well. And these are not cheap!

As you can imagine this isn't a quick fix but we are working on it!

Thank you stooz,

AiY(D)

Re: Slow response

Posted: May 6th, 2023, 10:30 pm
by Clitheroekid
stooz wrote:So once all the above is done, I can then move us to a dedicated server and even look for alternate suppliers. The downside is I need it to be managed as we don't have the skills or time to manage the server as well. And these are not cheap!

I hope you know how much your work is appreciated, even if we rarely express it. Speaking personally, TLF came as a life saver following the sad demise of TMF, and it was a bit like having one's local pub threatened with closure and then saved at the last minute.

My life would be poorer without TLF, and it's only at times like this that I realise, slightly ashamedly, just how much I take such an excellent - and free - service for granted.

I'd be more than happy to chip in financially if that would help, as I'm sure others would.

Re: Slow response

Posted: May 6th, 2023, 11:05 pm
by chas49
Clitheroekid wrote:I'd be more than happy to chip in financially if that would help, as I'm sure others would.


The option to do this is available here: https://lemonfool.co.uk/app.php/donate :)