Asda Tyres
Posted: March 7th, 2024, 4:17 pm
Today I ordered two Pirellis for £380 for fitting in 1 weeks time via the Asda Tyres website and the money was taken from my account instantly, as is always the case.
A couple of hours later I get a message saying they don't have the stock and inviting me to choose alternatives, but the alternatives are not particularly good value. The cynic in me thinks this could be tactical. Afterall they have a week to sort this out.
So I call to cancel the order and am advised that the refund will take up to 6 days, meanwhile I have to pay again for new tyres.
I state that I'm not happy with this service and would like to raise a complaint, "please tell me who can I address my complaint to". But the call handler repeatedly tells me that due to their terms and conditions I can't raise a complaint it will only be considered to be feedback.
I ended up in a bit of a stand off until he relented and provided the customer services contact details though I'm not at all expecting them to be very apologetic especially if the same bod is also the customer service person
A couple of hours later I get a message saying they don't have the stock and inviting me to choose alternatives, but the alternatives are not particularly good value. The cynic in me thinks this could be tactical. Afterall they have a week to sort this out.
So I call to cancel the order and am advised that the refund will take up to 6 days, meanwhile I have to pay again for new tyres.
I state that I'm not happy with this service and would like to raise a complaint, "please tell me who can I address my complaint to". But the call handler repeatedly tells me that due to their terms and conditions I can't raise a complaint it will only be considered to be feedback.
I ended up in a bit of a stand off until he relented and provided the customer services contact details though I'm not at all expecting them to be very apologetic especially if the same bod is also the customer service person