mc2fool wrote:Indeed, but he shouldn't have to faff with it in the first place, the service provider should be fixing the problem ... mind you, that's TSOHOST and I took my sites off of them a few years ago in disgust at their level of so called support. Insert a few more characters in the first half of their name to know what I call them!
Ah… I think Tsohost used to have a fairly good reputation, but recent articles on The Register seem to be suggesting that they sadly have been losing that of late, possibly as a result of having been swallowed up by a bigger company (which itself seems to have a bit of a pile high, provide minimal competent techies/support reputation).
I (and many others) have always found
Mythic Beasts to be very competent, and also good value.
I think that for web hosting there tends to be a sweet point in the middle: not so small that they can't cope with growth, not so big that they stop caring about service and only think about the money. A company that genuinely believes in providing a good service, and that ensures its technical competence keeps scale as it grows in a sustainable way, is what you want.