Sainsbury's Bank Bad Mistake
Posted: October 1st, 2020, 9:17 am
Several months ago I logged onto my online savings a/c correctly. I very rarely used this a/c.
After getting a letter dated 1st Sept 2020 telling that they were pruning dead accounts through inactivity, I tried to login to close the a/c but could not get access. The requirement was to do something before 9 Oct or the a/c would be closed.
Over several weeks, I desperately tried every possible means of internet access unsuccessfully, but I finally obtained a telephone number (08085405060) and was told told that in May 2020 the bank had done an update and DELETED my a/c because there was another a/c with the same username!
Unbelievable!
After a "discussion" they finally located the funds and allowed me to close the a/c.
Warning: this sort of "c**k*p" could be virtually a criminal action?
After getting a letter dated 1st Sept 2020 telling that they were pruning dead accounts through inactivity, I tried to login to close the a/c but could not get access. The requirement was to do something before 9 Oct or the a/c would be closed.
Over several weeks, I desperately tried every possible means of internet access unsuccessfully, but I finally obtained a telephone number (08085405060) and was told told that in May 2020 the bank had done an update and DELETED my a/c because there was another a/c with the same username!
Unbelievable!
After a "discussion" they finally located the funds and allowed me to close the a/c.
Warning: this sort of "c**k*p" could be virtually a criminal action?