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Introducing the LemonFools Personal Finance Calculators

Lemon Slice
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Postby BusyBumbleBee » July 5th, 2018, 12:01 pm

Has anyone any experience of this company? Some of their offers seem just too good to be true.

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Postby elkay » July 5th, 2018, 12:57 pm

Chinese company therefore you don't get the protection of UK/EU legislation.
Delivery can take c. 4 weeks.
You may have to pay duty & VAT, though I never have.
If you have to return for repair, you pay delivery costs - expensive to China.
People have claimed customer service is poor, but not in my experience.

My experience:
- Typically I have only ordered cheap tacky items and they have been delivered eventually.
- I ordered 2 mini-drones for $6 which was a pricing error - instead of cancelling as normally happens, they fulfilled one item and credited my account with $10.
- I ordered one expensive item - a phone for £110 which was worth c. £300. The package arrived via Seychelles, with notice attached from Royal Mail saying package was interfered with before reaching UK. Package was an empty bubble-wrap container! After a little to-and-froing they sent a replacement (initially it had gone out of stock).

So I would be happy to use them again but think twice about expensive items...maybe if the saving is significant:
- issues if return required
- customer service experience may not be as good next time.


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Postby Percol351 » July 6th, 2018, 7:58 am

I use them regularly over the last 4 yrs for small items usually less than £15. All bar one item has turned up sometimes within a week and sometimes a month, they replaced the item that did not turn up.



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