Mike88 wrote:"Do all you people who get these amazing deals have quite a hefty bundle with Sky to start with?"
I had the complete Sky package minus Cinema in terms of channels. Also my phone line and broadband was with Sky. No Sky Q though.
Sky's response is detailed in my earlier post.
With a few fudged details to preserve anonymity...
I have been a Sky subscriber for 7 years. Each year I do the renegotiate tango, twice actually, as my broadband and tv packages have different contract dates.
My TV package is the basic, plus one pack of channels. I never talk about cancelling just the package, and reverting to the basic channels to reduce costs, I always talk about 'shall I stay completely or shall I go?'
I've tried to tell them what I want, to save the dance, but they always go through various "I'll see what I can do" before arriving at their claimed best offer. I just keep explaining that I love the service but have to cut costs, and I say this as often as necessary.
Here's a real-life situation.
3 days ago I realised my TV package (currently on 50% discount) expires in a month's time. Phoned Sky, said that I realised my TV package was coming up for renewal, I have to cut costs, what can I do? Got best offer of a 40% discount for 10 months, with a year minimum contract. See why I call them every 10 months? If I cut a deal now, month 11 (and onwards) is at the new rate thus I avoid months 11 & 12 where it would have been charged at 100%.
Yesterday I had a webchat and got the same best offer. Said I'd think about it and decide then.
Today I phoned them, got offered the same 40% discount for 10 months, with a year minimum contract. BUT today they added a £10 admin fee, which they said is a new charge (I do wonder if that's just for me though...) So, decided to cancel my TV package, and agreed to do that with them. So, I've actually left them, just as far as TV goes.
Now, here's the logic. I have given 30 days notice, which is when the TV service will end. Anytime within that 30 days, I can change my mind and continue with what I've got now, without penalty.
Sometime in the next few days, I'll see what I get offered as a "returning customer." Last year the deal was better than had I not "left," even though barely 24 hours had elapsed since my flounce: that technique was how I got 50% off both my fibre broadband and 50% off the TV package.
There's a chance I'll not get offered any better terms, in which case I'll take the 40%. I will fight tooth and nail not to pay their £10 admin fee, but I'll let you know how it ended, in a few days.