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TopCashBack progress

Making your money go further
gnawsome
Lemon Slice
Posts: 406
Joined: November 6th, 2016, 4:44 pm
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TopCashBack progress

#439265

Postby gnawsome » September 2nd, 2021, 3:40 pm

As I previously commented;
I made an insurance purchase in February and it didn't show on my account.
After waiting for 6 months I decided to write to the company and make complaint.
The matter received prompt attention and I have now been informed that my claim is valid and I will receive cash back as offered.
In pursuing this matter I have discovered that there is more information via the account page -- if you know where to look. It may be seen that my lack of knowledge of this further layer of info contributed to the breakdown in communication but I am still convinced that the transaction should have been viewable on my account page.
Thanks to those who responded for your attention

pje16
Lemon Half
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Re: TopCashBack progress

#439482

Postby pje16 » September 3rd, 2021, 3:35 pm

I have been with them for years
a few months ago got vastly underpaid cashback from a Wickes major purchase £3k+
Sent it a complaint to TCB, they dealt with promptly and a few weeks later I got the right amount
must say that is the ONLY time that has happened, normally it works as it should


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