staffordian wrote:melonfool wrote:I'm hoping to change soon - I have a dual rate meter which is hopefully being swapped out on Tuesday. Once that is done I can move supplier - I am on Scottish Power and I have no idea what goes on at their head office but they tell me one thing, do another, when I phone to ask they tell me something totally different. They read out emails they have 'sent' me that they can see on their screen, I read the email I received and they are totally different.
They give me links to the website which I can't read because they have never sent me a log-in and don't have me registered as a customer because I haven't logged into their website...... They say they are sending things, they don't arrive, I call to ask, they send them with the original date on and then say they did send them the first time because it has that date on.....there is no logic to them, I can't stand it. But with a dual rate meter it's far harder to swap supplier and I have no need for the overnight rate at all.
Breathe......
Mel
This is probably academic if your meter is being changed, but we had a dual rate meter at a previous address. Whilst we did not swap suppliers we did move tariffs and the two readings were simply aggregated to give total consumption, charged at a single rate. Have suppliers specifically said they can't deal with dual meters? If so, yet another manifestation of the stupidity of the current energy market, along with incompatible "smart" meters...
The current supplier can deal with the dual rate meter, but they give me two rates and as I don't use any overnight electricity I am paying a higher rate in the day and not benefiting from the night rate. They refuse to put it on a single rate. So, I've told the current supplier to change it.
I will then change supplier to one who isn't insane.
Mel