high performing, responsible company
Through our customer focus, utilisation of technology and emphasis on innovation, United Utilities is delivering sector leading customer service and environmental performance.
We are the top performing water and wastewater company against the Drinking Water Inspectorate's (DWI's) overall drinking water quality metric and third against the DWI's new Compliance Risk Index. Our wastewater business has retained 4* status for the third consecutive year against the Environment Agency's annual assessment.
Customer satisfaction has also continued to rise with the most recent UK Customer Service Index placing United Utilities top among all water and wastewater companies. This follows our strong performance against Ofwat's Service Incentive Mechanism (SIM) measure and a continuation of this trend should make us eligible for a SIM reward in AMP6.
https://www.investegate.co.uk/united-ut ... 00032280C/