Operationally strong
− Customer and community focus reflected in encouraging results from shadow reporting of C-MeX, the new customer service measure for AMP7
− Strong performance in Water driven by improvement in measures our customers care about the most
− On track to hit our leakage target for the eighth time in nine years, improve supply interruptions by at least 40% this year, and deliver a 25% reduction in water quality complaints over the AMP1
− Continuing leadership in Waste, with £190 million in waste customer ODIs earned over four years and on track to deliver substantial environmental schemes to improve 1,600km of rivers in our region
− Performance supports full year customer ODI guidance of at least £25 million net reward
− Continued high levels of investment, with capital expenditure of £374 million for the first half
− Reinvestment of £100 million totex outperformance progressing well, with projects such as the insourcing of our Network Response team setting us on the right glide path for a fast start in AMP7
And later;
Dividends
The Board has declared an interim ordinary dividend of 40.03p per share (2018/19: 37.35p per share), which will be paid on 3 January 2020 to shareholders on the register at 29 November 2019.
https://www.investegate.co.uk/severn-tr ... 00071288U/