GoSeigen wrote:seagles wrote:I suppose if you pay peanuts for the service we cannot expect "bells and whistles". Delayed dividend payments have become the norm. Glad I have HL for my really important SIPP portfolio.
Exactly right. I think people are being unreasonable here. The book cost figure is at best a notional value for the entertainment of the account holder. No-one should rely on this figure either for their own portfolio analysis or (god forbid) their tax return. Some brokers will try to print a figure that makes some sort of sense. Some might even publish how they calculate it make it marginally useful. Some brokers (e.g. HL) have a system for calculating the value which makes no sense at all AFAICS. Some brokers have software that allows the value to be changed by the account holder, others only by an employee of the broker, and yet others perhaps don't have any facility to update the figure.
It's pointless to treat this as if it is an important service owed to the investor, especially where discount brokers are concerned -- just use it for a very rough finger-in-the-air indication of how your portfolio constituents' prices are moving.
GS
I disagree. In my line of work financial services industry, attention to such detail is important (*), and certainly would demand justification from superiors, auditors, and regulators. Perhaps it's the environment I'm used to, but as a retail customer of the likes of HL, AJBell I would expect the same attention to detail from their helpdesks regardless of how much I'm paying for their service. I mentioned previously that I have not been able to fathom (even after reading through
IanTHughes' handy link) how AJ Bell have adjusted my Aviva book cost, and did not get a satisfactory explanation from them.
(*) I have a particular bee in my bonnet at the moment over Alistair Cook's and Joe Root's "joint record" of 10000 runs, as some may have seen me post elsewhere. It isn't a joint record. Again, attention to detail, or lack of ....