chas49 wrote:uspaul666 wrote:Comments? Candid or otherwise?
Whilst it won't be of much help to you, are you able to provide any further detail of how the scam worked? Was it the one described earlier in this thread or something else? Did the fraudster know that your daughter would have instant access to just under £10K in cash, or was it just a (un)lucky shot in the dark?
This is probably moving into comfort corner but...
It was pretty much as described earlier. The “police” called about a fraud being perpetrated by staff at the bank. All phones were being bugged so she shouldn’t contact parents or anyone else. They originally asked to speak to wife but spoke to her instead, I think they probably just guessed her bank/isa provider or maybe tricked her in to providing it. She’s still pretty distressed, It’s difficult to talk to her about it still. We’ll probably never find out the whole detailed story. She actually has family two streets away, why she never just walked over there to talk to them we’ll also never know.????!!! So two aunties are also feeling guilty and confused too.
It’s been difficult to understand for us, I do accept that “compensation” for here constitutes a lower interest rate for savers but I still believe that any financial institution should make best efforts to protect customers, sometimes even from themselves, but ultimately permit them to step in front of that bus if they really want to (I guess).