I have an HP laptop, bought in April 2018. Unfortunately something has gone wrong, it won't operate under battery power. If I am using it on mains and unplug the mains cable it immediately completely crashes. Diagnostics suggest a section of it's internal battery-pack has failed and it states that the battery needs replacing, just it's not even at all clear how to locate the battery, unlike older laptops where you could externally pop or clip them in out. Ie I'm not just replacing a bettery, I'm perhaps having to send off my whole laptop... IDK, but not an amusing prospect.
That's an outline of the problem, but my question is actually regarding consumer rights for products under guarantee. I have just returned from 10 years abroad and feel very out of touch with UK consumer law/rights etc. Is my first stop, my first point of call with the retailer or the manufacturer? The retailer's website even suggests they'll visit your home collect any of three brands of laptop, and return it when it's fixed - handy, except that doesn't include HP laptops. So do I take it to the shop branch [John Lewis], or am I meant to be dealing with HP directly, 'wherever they are located' in the UK? I cannot see this explained, will of course ask them, but wld also just like to x-check where the purely legal obligation stands in this case.
Thx!
Ref: John Lewis, ref/expand section: 'Laptop and PC guarantees'. https://www.johnlewis.com/customer-services/guarantees
Moved from DAK to Legal Issues (Practical) leaving a link - Chris