Chrysalis wrote:Thanks Julian.
I wonder if you are able to tell me if linked bank account details can be changed online?
I did not receive the promised call back yesterday, to report back on my muddled accounts, but they seem to have rectified one account. Just the other one to go now, and also to make sure that my spouse’s SIPP charges are not going to be debited from my son’s account....
But I’ve wasted a number of hours on this whole takeover now. Sigh.
Bank account details can be changed online. To me somewhat confusingly it's under the "Cash & Transfers" drop-down-menu that you should see at the top of the screen which has a "bank account" menu option to take you to the screen where you can change that stuff. Personally I think of the nominated bank account as a property of my account/profile so I spent a while trying in vain to find it in the "Account" menu and sub-menus in the top right corner of the screen; don't make my mistake because that's not where it is.
Maybe it's the two of us adopting different terminology but you say "I need to be able to pay dividends away into two different accounts". I always take "pay dividends away" or sometimes "dividend pay-away" to mean that dividends recieved are automatically paid out ("paid away") to a nominated external bank account, either immediately on an as-received basis or lumped together and all paid out in a single automated transfer once per month (for ATS it was once per month on the 12th of each month I seem to remember). Note that this is exactly what IS NO LONGER POSSIBLE on the new ii system. You need to work out for yourself roughly what FIXED amount it might be safe for you to set up to be paid out regularly to your external account depending on the timing of the dividends you receive and what sort of float you are willing to leave in the ii account so that you don't end up with a fixed monthly payment failing due to insufficient dividends received that month and your float being depleted.
As I said, we're probably just using different terminology but I wanted to make 100% sure that my previous post hadn't been misunderstood