PeterGray wrote:Odd, I've never either been put through to an Indian, presumably in a Indian call centre or asked for a telephone PIN? Are you ringing 0800 279 3667 or 0141 352 3919 or is this some Bank number? If that's a real change that it makes Barclays Stockbrokers much less attractive. One of the positives has always been (other than during the Smart Investor transfer when you couldn't get through) was the quality of the people answering the phone.
However, part of your problem may be that in the documentation for the change over to Smart Investor one of the issues was that they do not any longer accept 3rd party online authorisations. Possible their system have fouled up over the change (not unknown!). My defunct 3rd party authorisations for my long deceased parents Barclays Bank accounts caused problems with the Smart Investor transfer - the Bank had and used a year's old postal address for me.
As far as 3rd party authorisations for online accounts goes, there is, of course an easy way round the problem!
Not necessarily an Indian call centre, may just be someone with an Indian accent working in the UK. I phoned Direct Line recently and was answered by a nice lady with an Indian accent, dealt with my query without problem. It was just after New Year and she commented about the celebration during the conversation as she said she'd only moved here a few months earlier so it was all new to her. I've had other companies (moved from Barclays due to charges) where I've had a phone PIN, but I only have access to it when at home, if I've been unable to give it they have just asked other security questions, usually characters from other memorable info used to log on.