greenrobbie wrote:If a use-by date has gone past, I would do nothing, but be annoyed, and wonder about the stock management in the store. It would incline me to start looking for another store with better management.
I could understand your being annoyed if after you'd bought the item you'd found it was past its use by date, but not otherwise. There could any number of reasons why the item had escaped the supermarket's attention.
Help is reciprocal and business is about service, about helping people in exchange for money. There are lots of reasons why people will pay for help. When I go shopping, my choice of where I shop includes being helpful to that particularly shop. If I were to find a past use-by date item then to be helpful I'd find and tell a member of the supermarket's staff. To do nothing would not be helpful, or rather it would be helpful but require the supermarket to find out for itself or from someone else. "To start looking for a store with better management" would require me to help myself when actually I could save time simply by pointing out the mistake to the store I'd already chosen. Only if the store I'd chosen continues to offer for sale items past use-by-date would i look elsewhere: that I would interpret as an unwillingness by the store to provide customer service.