Dad's internot

[MikeyWorld]

The internet was working, then it stopped working. I'm the tech support.

The details are sketchy. He's got a BT Home Hub 4, cabled to a pc running Win 10.

He does what he always does but it now comes up with "you are not connected". Where it says this I have no idea.

He's turned everything off and on again, and hasn't tripped over any cables.

Any ideas?

I'm a mac guy.

[Infrasonic]

As an initial A/B you need to establish if the router has a working BB signal first (there's probably a specific status light.)
Has he got a mobile phone/tablet/laptop that he can use with an ethernet cable or wifi via the router? If that works then you'll know it's probably the PC/W10 causing issues.

There was recently a major W10 update, so it's possible that has interfered with something in the networking settings, but some basic A/B sleuthing will need to be done first to isolate the problem area.

[Breelander]

The details are sketchy. He's got a BT Home Hub 4, cabled to a pc running Win 10...

As an initial A/B you need to establish if the router has a working BB signal first (there's probably a specific status light.)

The band of light accross the front of the Home Hub 4 tells you its status. Blue is good, for all the other colours see...
http://bt.custhelp.com/app/answers/deta ... ub-mean%3F

[MikeyWorld]

I've been through the BT customer help pages

He reckons the light is a healthy blue. There is no other tech to connect to it.

Thought there may have been a wave of "#metoo"s - it'll be the hub/BT/pc

He thinks he's found someone else with the same problem.

Thanks anyway.

[Stompa]

There's always...

https://support.microsoft.com/en-ph/hel ... ion-issues

[Slarti]

How is the signal on the land line that he is connected to?


And is this ADSL? If so is the filter built into the socket or a little box plugged in before the line to the router?
I found that those were the first thing to check by replacing with a spare.

Slarti

[didds]

This sounds like a job for some local eyes and ears with some knowledge.

Maybe ask local friends and neighbours if there is a local "I.T. man" that can visit?

didds