I downloaded an email from a friend today and consequently I am unable to do anything.
It starts up and laods mailwash and Kaspersky screen asking for the master password,.
When I enter the Master Password I get t=an incorrect password despite changing it on the My Kaspersky website.
Also my mouse will not operate.
All help gratefully received.
Mccarpark
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Virus
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- Lemon Quarter
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Re: Virus
Try starting in safe mode.
https://support.microsoft.com/en-gb/hel ... -safe-mode
Provided Windows loads, launch Defender and perform a full system scan.
You mention Kaspersky - do you have this installed as well?
https://support.microsoft.com/en-gb/hel ... -safe-mode
Provided Windows loads, launch Defender and perform a full system scan.
You mention Kaspersky - do you have this installed as well?
Re: Virus
Cannot get into safe mode.
i can get te system configuration menu on screen but cannot click on the box to activate it as my mouse is inoperative.
Yes I do have Kaspersky, virus and password manager installed
mccarpark
i can get te system configuration menu on screen but cannot click on the box to activate it as my mouse is inoperative.
Yes I do have Kaspersky, virus and password manager installed
mccarpark
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- Lemon Half
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Re: Virus
mccarpark wrote:Cannot get into safe mode.
i can get te system configuration menu on screen but cannot click on the box to activate it as my mouse is inoperative.
If your keyboard is working press ALT + Left SHIFT + NUM LOCK at the same time to bring up a "mouse substitute" (Mouse Keys program) using the numeric keypad. (That's Windows 7 rather than 10, but I assume it's still there)
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- Lemon Quarter
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Re: Virus
mccarpark wrote:Thanks I'll ive it a try and come back
You can usually navigate directly from the keyboard too. Tab moves you to the next input field, Shift+Tab moves you backward through the fields, space can be used like a click to mark a box. Hold down the Alt key and if the name of an input field gets one of its letter underlined, continuing to hold down Alt and pressing that letter selects that field.
There are others, like the WinKey or Ctrl-Esc that brings up the Windows Start menu. With a bit of ingenuity you can do everything that a mouse can do just with the keyboard.
... a situation may arise when the mouse stops functioning or you need to work on a computer without one. The following sections contain many key combinations used to navigate Windows using your keyboard...
https://www.computerhope.com/issues/ch000791.htm
Re: Virus
I've managed to boot the machine up in safe mode and its asking to be connected to the internet.
However I still have the navigation problem - no mouse.
I have to go out now and won't be back until late when i will log in again.
mccarpark
However I still have the navigation problem - no mouse.
I have to go out now and won't be back until late when i will log in again.
mccarpark
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- Lemon Quarter
- Posts: 1007
- Joined: November 8th, 2016, 2:20 am
- Has thanked: 130 times
- Been thanked: 196 times
Re: Virus
mccarpark wrote:I've managed to boot the machine up in safe mode and its asking to be connected to the internet.
However I still have the navigation problem - no mouse.
I have to go out now and won't be back until late when i will log in again. mccarpark
Do you have another computer to check the mouse?
Try a different mouse.
Presume it's connected to the USB port?
List of keyboard shortcuts:-
https://support.microsoft.com/en-gb/hel ... -shortcuts
Run Windows Defender offline:-
https://docs.microsoft.com/en-us/window ... er-offline
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