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W10 0xc0000001...

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Infrasonic
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W10 0xc0000001...

#178065

Postby Infrasonic » November 4th, 2018, 2:39 pm

I'm posting this from the W10 backup HDD (luckily I'm set up multi boot) as I got an 0xc0000001 error code for the SSD C drive on boot this morning and it's completely disappeared now, not visible in device/disk manager/diskpart or anywhere else. My initial thoughts were it was just a corrupted windows boot file but I'm not so sure now. Troubleshooter showed up nothing.

It's possible there's been a drive or cable/port failure, I'll try it with a brand new SATA/USB cable tomorrow as an A/B just to check the SSD still works, then work backwards to the cables/SATA port.

Any other intelligent A/B suggestions welcome!

mc2fool
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Re: W10 0xc0000001...

#178069

Postby mc2fool » November 4th, 2018, 3:27 pm

Infrasonic wrote:I'm posting this from the W10 backup HDD (luckily I'm set up multi boot) as I got an 0xc0000001 error code for the SSD C drive on boot this morning and it's completely disappeared now, not visible in device/disk manager/diskpart or anywhere else. My initial thoughts were it was just a corrupted windows boot file but I'm not so sure now. Troubleshooter showed up nothing.

It's possible there's been a drive or cable/port failure, I'll try it with a brand new SATA/USB cable tomorrow as an A/B just to check the SSD still works, then work backwards to the cables/SATA port.

Any other intelligent A/B suggestions welcome!

Does the BIOS see it? Some have built in disk diagnostics which you could try, if there, or at the very least it should indicate if it sees the drive or not.

Infrasonic
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Re: W10 0xc0000001...

#178076

Postby Infrasonic » November 4th, 2018, 4:03 pm

No the SSD's not visible in the BIOS either.
Disk 1 HDD
Disk 2 None
Disk 3 DVD

Edit: The error code is 0xc000000e (not ***1 as I initially thought).

mc2fool
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Re: W10 0xc0000001...

#178103

Postby mc2fool » November 4th, 2018, 5:50 pm

Infrasonic wrote:No the SSD's not visible in the BIOS either.
Disk 1 HDD
Disk 2 None
Disk 3 DVD

Edit: The error code is 0xc000000e (not ***1 as I initially thought).

Hmmm ... well, the BIOS not seeing the disk would seem to indicate a hardware problem; faulty drive, loose cable, etc.

However, error code 0xc000000e seems to be a common Windows boot problem. So, I can only suggest you start looking through these and see what makes sense - https://www.google.co.uk/search?q=error+code+0xc000000e

ReformedCharacter
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Re: W10 0xc0000001...

#178111

Postby ReformedCharacter » November 4th, 2018, 6:44 pm

mc2fool wrote:
Infrasonic wrote:No the SSD's not visible in the BIOS either.
Disk 1 HDD
Disk 2 None
Disk 3 DVD

Edit: The error code is 0xc000000e (not ***1 as I initially thought).

Hmmm ... well, the BIOS not seeing the disk would seem to indicate a hardware problem; faulty drive, loose cable, etc.

However, error code 0xc000000e seems to be a common Windows boot problem. So, I can only suggest you start looking through these and see what makes sense - https://www.google.co.uk/search?q=error+code+0xc000000e

I doubt if it is worth looking through the Win error codes if the BIOS will not even recognise the drive. The error code will almost certainly mean 'I can't see the boot drive at all'. First task is to check the connections.

RC

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Re: W10 0xc0000001...

#178113

Postby mc2fool » November 4th, 2018, 7:03 pm

ReformedCharacter wrote:
mc2fool wrote:However, error code 0xc000000e seems to be a common Windows boot problem. So, I can only suggest you start looking through these and see what makes sense - https://www.google.co.uk/search?q=error+code+0xc000000e

I doubt if it is worth looking through the Win error codes if the BIOS will not even recognise the drive. The error code will almost certainly mean 'I can't see the boot drive at all'. First task is to check the connections.

I believe Infrasonic already has that as top of his list, and it is the obvious thing to check first, but my point was that the error code may give more granularity as to why the drive's not visible. (Maybe, I haven't followed them up to see....)

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Re: W10 0xc0000001...

#178115

Postby ReformedCharacter » November 4th, 2018, 7:31 pm

mc2fool wrote:
ReformedCharacter wrote:
mc2fool wrote:However, error code 0xc000000e seems to be a common Windows boot problem. So, I can only suggest you start looking through these and see what makes sense - https://www.google.co.uk/search?q=error+code+0xc000000e

I doubt if it is worth looking through the Win error codes if the BIOS will not even recognise the drive. The error code will almost certainly mean 'I can't see the boot drive at all'. First task is to check the connections.

I believe Infrasonic already has that as top of his list, and it is the obvious thing to check first, but my point was that the error code may give more granularity as to why the drive's not visible. (Maybe, I haven't followed them up to see....)


Yes, I appreciate your point but if the BIOS cannot see the drive then Windows can't either and will therefore be unable to offer any diagnosis apart from 'I cannot see the drive.'

RC

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Re: W10 0xc0000001...

#178116

Postby mc2fool » November 4th, 2018, 7:38 pm

ReformedCharacter wrote:Yes, I appreciate your point but if the BIOS cannot see the drive then Windows can't either and will therefore be unable to offer any diagnosis apart from 'I cannot see the drive.'

Although it looks like it, it probably isn't really Windows that's giving the error but rather the UEFI bootstrap, which is in the firmware and, so, may be able to give diagnostic information. Maybe ... it depends on the configuration.

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Re: W10 0xc0000001...

#178121

Postby Infrasonic » November 4th, 2018, 8:07 pm

I've been digging around some of the SSD manufacturer forums, seems that even if a drive can be seen over a SATA/USB cable it still may not be recognised in the BIOS over SATA.
Power cycling routines may help, but it seems quite hit and miss.
Power brownouts or outages can be an issue apparently, so although I don't routinely use sleep/hibernate it's possible its had an outage or two in the past when in that mode and suffered some damage or corruption. I've noticed the lights dimming randomly in the past in my flat, so I'm not that convinced about the integrity of the AC power supply to the building.

I'll probably just buy a 240GB SSD anyway (even if I get the other drive working again) as they are so cheap currently, and clone or clean install W10 onto it from my MCT USB flash drive.

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Re: W10 0xc0000001...

#180354

Postby Infrasonic » November 14th, 2018, 8:26 pm

Managed to find an old SATA 11 WD Caviar 160GB WXP drive lying around in my filing cabinet, it works so it's definitely not the SATA port or leads at fault.
I'd forgotten how loud those old hard drives are though when the heads engage/disengage. Jeez...

The power cycling tricks haven't bought the SSD back from the dead, but I found the receipt and packaging in the filing cabinet so I might try and appeal to Sandisks better nature and see if I can get a free replacement drive, even though it's just out of warranty...

Infrasonic
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Re: W10 0xc0000001...

#180836

Postby Infrasonic » November 16th, 2018, 1:11 pm

Result, Sandisk have just emailed me back to say they will send me a replacement SSD FOC, double the capacity of the old 120GB one, although I won't get a further 3 years warranty.

Infrasonic
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Re: W10 0xc0000001...

#184897

Postby Infrasonic » December 5th, 2018, 3:25 pm

Update.
Received a replacement SSD today from Sandisk (Western Digital), a 240GB Ultra 3D.

FOC and they paid shipping with UPS in both directions. I won't get any warranty with this replacement one but that's understandable given how open to fraud that would be...
Their RMA service is excellent, emails sent at every stage plus it's all duplicated online when you log in, with live tracking.
Probably the best customer service experience I've ever had, why can't all companies be like that?...

So if looking for a new SSD/SSHD/HDD/USB flash drive/SD card I can thoroughly recommend WD/Sandisk.
I've heard less than great reports about some of the other manufacturers for warranty claims, but have no direct experience as all my drives/storage are WD/Sandisk.
No connection just a (very) happy customer.


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