What can be wrong with my email?
Posted: January 12th, 2018, 9:28 pm
Hi
I don't trust Nationwide to sort this out, especially as they keep giving me different suggestions.
In August I started a new savings account and N'wide emailed me to say it was set up. Fine. That seems to be the last time I heard from them by email. In the meantime, at some point, I ticked a box that said yes please, I'll go paperless. I can see all my accounts online anyway and statements are just an arbitrary date chosen by them as I am not overdrawn.
But since then I have, ironically, received no fewer than four three-page letters from them telling me my emails are bouncing. I've not changed the email address with them and I have checked it on their system more than once, plus typed over it just in case.
I've messaged them and received email confirmations of their replies (but not of my message, which there is an option to do, I ticked the box and did not get an email copy of my message). They are not going into junk (though that would not tell them anyway, so they would not be getting 'bounces' which they say they are getting - which is why I don't trust them, they say they are getting bounces but at the same time tell me the mail might be going into junk - does not compute!).
I can see my emails with the provider (Claranet) on the server which, as far as I know, has no 'junk' box. It may have some sort of filter but not one I can change. I have no way to contact Claranet, they are dreadful and never respond if I try to. I download my emails to Outlook and to my phone (the latter of which has no junk filter, I get all sorts of rubbish on there) and have never seen these statements.
So, given that I do get some emails from N'wide and that my email address with them is right (they also suggested my mailbox might be full but I get millions of other emails and, anyway, it's not - the online thing I have used something like 1%, don't think Outlook has a limit?) where on earth are they getting this 'bounce' idea from?
I suggested they try one of my other email addresses but they say they can only hold one and so I have to go in and change it, which I suppose I can do. I'm really not bothered about getting the statements, I just look online when I feel like it, but why would my emails be doing this? Am I missing emails from other people because of this?
Thanks for any ideas!
Mel
I don't trust Nationwide to sort this out, especially as they keep giving me different suggestions.
In August I started a new savings account and N'wide emailed me to say it was set up. Fine. That seems to be the last time I heard from them by email. In the meantime, at some point, I ticked a box that said yes please, I'll go paperless. I can see all my accounts online anyway and statements are just an arbitrary date chosen by them as I am not overdrawn.
But since then I have, ironically, received no fewer than four three-page letters from them telling me my emails are bouncing. I've not changed the email address with them and I have checked it on their system more than once, plus typed over it just in case.
I've messaged them and received email confirmations of their replies (but not of my message, which there is an option to do, I ticked the box and did not get an email copy of my message). They are not going into junk (though that would not tell them anyway, so they would not be getting 'bounces' which they say they are getting - which is why I don't trust them, they say they are getting bounces but at the same time tell me the mail might be going into junk - does not compute!).
I can see my emails with the provider (Claranet) on the server which, as far as I know, has no 'junk' box. It may have some sort of filter but not one I can change. I have no way to contact Claranet, they are dreadful and never respond if I try to. I download my emails to Outlook and to my phone (the latter of which has no junk filter, I get all sorts of rubbish on there) and have never seen these statements.
So, given that I do get some emails from N'wide and that my email address with them is right (they also suggested my mailbox might be full but I get millions of other emails and, anyway, it's not - the online thing I have used something like 1%, don't think Outlook has a limit?) where on earth are they getting this 'bounce' idea from?
I suggested they try one of my other email addresses but they say they can only hold one and so I have to go in and change it, which I suppose I can do. I'm really not bothered about getting the statements, I just look online when I feel like it, but why would my emails be doing this? Am I missing emails from other people because of this?
Thanks for any ideas!
Mel