Incompetent NHS administration
Posted: October 18th, 2018, 6:04 pm
Argh!
I have been recieving NHS communication recently.
They invited me to a Bowel scan, and pre-booked an inconvienient appointment for me (while asking me to contact them).
I decided that it made sense and contacted them to ARRANGE an appointment (I'm sure that the original was to get me to respond).
I recieved a confirmation shortly followed by a letter "further to our recent letter, you have not responded..).
Of course I ignored it, they had clearly made a mistake.
Then I recieved a letter informing me that I had been discharged as I didn't contact them and on the envelope that missed appointments cost the NHS £160.
What I thinks, they are blaming me for not booking this screening when I did! Oh well I wasn't looking forward to it.
Then I got to thinking. Have they canceled?
I phoned the number on the letter (further to) and was asked to pick the department that I wanted to contact. Nothing in the letter about department or purpose, just a consultants name. I wrack my brain and think that it could be the appointment that I was expecting in Feb to check if the leasion in my eye remains benign. When I get through, yes it is and no they can't admit me back without a Dr's refering me and it's my fault because I thought that I it was about the bowel screening as clearly I knew that it was about my eyes as otherwise I wouldn't have contacted them!
ARGH!
All I can say is that obviously it would also be my fault if I wasted NHS time and missed the bowel screening based upon the latest letter informing me that they had discharged me!
WHY can't they communicate (say) what they are communicating about.
Sorry, I needed to vent.
I'll call into the Dr's on the way to the screening tomorrow and see if the receptionist can get the Dr to refer me without an appointment or if I "need" to waste more NHS time (and my tax payer money) because whoever wrote that letter assumes that a consultants name indicates a department or medical condition.
I have been recieving NHS communication recently.
They invited me to a Bowel scan, and pre-booked an inconvienient appointment for me (while asking me to contact them).
I decided that it made sense and contacted them to ARRANGE an appointment (I'm sure that the original was to get me to respond).
I recieved a confirmation shortly followed by a letter "further to our recent letter, you have not responded..).
Of course I ignored it, they had clearly made a mistake.
Then I recieved a letter informing me that I had been discharged as I didn't contact them and on the envelope that missed appointments cost the NHS £160.
What I thinks, they are blaming me for not booking this screening when I did! Oh well I wasn't looking forward to it.
Then I got to thinking. Have they canceled?
I phoned the number on the letter (further to) and was asked to pick the department that I wanted to contact. Nothing in the letter about department or purpose, just a consultants name. I wrack my brain and think that it could be the appointment that I was expecting in Feb to check if the leasion in my eye remains benign. When I get through, yes it is and no they can't admit me back without a Dr's refering me and it's my fault because I thought that I it was about the bowel screening as clearly I knew that it was about my eyes as otherwise I wouldn't have contacted them!
ARGH!
All I can say is that obviously it would also be my fault if I wasted NHS time and missed the bowel screening based upon the latest letter informing me that they had discharged me!
WHY can't they communicate (say) what they are communicating about.
Sorry, I needed to vent.
I'll call into the Dr's on the way to the screening tomorrow and see if the receptionist can get the Dr to refer me without an appointment or if I "need" to waste more NHS time (and my tax payer money) because whoever wrote that letter assumes that a consultants name indicates a department or medical condition.