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Changing bank

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Mike4
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Changing bank

#269726

Postby Mike4 » December 6th, 2019, 9:56 pm

Having recently moved house (yes!), it is proving a nightmare contacting the 'business banking team' at Royal Bank of Scotland to tell them. I've expended several hours on this now and I'm on the point of giving up. They insist on requiring a telephone converation but never answer the phone line.

So, I'm considering a change of bank. Nationwide alway get good press but don't seem to have a business account for a small business such as mine. Who here is pleased with their business bank and can recommend theirs please?

Much obliged if you can....

paradigm
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Re: Changing bank

#269773

Postby paradigm » December 7th, 2019, 9:53 am

My other half recently started a small business and she opted to open a business account with Starling Bank. Very easy application, no monthly fees and great service so far!

MyNameIsUrl
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Re: Changing bank

#269887

Postby MyNameIsUrl » December 7th, 2019, 9:33 pm

Until a few years ago I used Cater Allen:
https://www.caterallen.co.uk/accounts/r ... ss-banking

I was happy with the service, though I had relatively few transactions

GrandOiseau
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Re: Changing bank

#269890

Postby GrandOiseau » December 7th, 2019, 10:09 pm

Business banking isn't such an open market as Retail.

I use Santander - I've had no issues.

anon155742
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Re: Changing bank

#269897

Postby anon155742 » December 7th, 2019, 11:29 pm

I had nothing but problems with Santander. I was not doing anything complicated, just simple money in money out banking, but it was hellish. Payments being rejected, paper statements being sent to a completely wrong address (they forwarded them on to me luckily) and other problems. I would avoid Santander

Alaric
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Re: Changing bank

#269898

Postby Alaric » December 7th, 2019, 11:36 pm

Mike4 wrote:They insist on requiring a telephone converation but never answer the phone line.


Why is it that businesses lose touch with the basics, such as answering the phone?

At one time, perhaps thirty years ago or more, clerical staff would be given a target of answering within three rings.

didds
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Re: Changing bank

#270223

Postby didds » December 9th, 2019, 9:55 pm

Alaric wrote:
Mike4 wrote:They insist on requiring a telephone converation but never answer the phone line.


Why is it that businesses lose touch with the basics, such as answering the phone?

At one time, perhaps thirty years ago or more, clerical staff would be given a target of answering within three rings.



I would cynically suggest it depends on which department is answrring the phone.

"new business" will get answered PDQ.

"complaints" and "boring BAU stuff" is just hassle for the business so its limited availability/CBA to answer.

didds


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