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Hire car breakdown

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terminal7
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Hire car breakdown

#208924

Postby terminal7 » March 20th, 2019, 5:27 pm

Recently I picked up a (brand new) hire car that had just 400k on the clock. After driving same day about 150k the car started to lose power and I just managed to glide into a garage that very fortunately for me was close bye. The garage looked at the car and definitely ruled out oil pressure. The engine was extremely hot. Phoned to car hire company and informed them of situation. They said stay with car - we will send pickup truck for car and taxi to take you to nearest car hire office (fortunately only some 5k away). All very efficient and the pickup truck arrived in about 45 minutes very closely followed by taxi. Car replaced with no hassle.

However, as a result of this delay we were unable to get to historic site with our pre-booked tickets - closed by the time this event had been fully resolved. The tickets explicitly state cancellations only accepted up to 48 hours before. The excess on my travel insurance exceeds the costs of the tickets.

Would it be pushing it to claim for the tickets off the car hire co?

T7

PinkDalek
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Re: Hire car breakdown

#208926

Postby PinkDalek » March 20th, 2019, 5:31 pm

Are you able to point to the hire company terms and conditions?

88V8
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Re: Hire car breakdown

#208988

Postby 88V8 » March 20th, 2019, 11:10 pm

Bad luck.

I think they will plead remoteness, and immunity from consequential loss.

V8

Dod101
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Re: Hire car breakdown

#209000

Postby Dod101 » March 21st, 2019, 1:38 am

Yes

Dod

chas49
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Re: Hire car breakdown

#209009

Postby chas49 » March 21st, 2019, 7:52 am

Legally I suspect the t&cs would exclude that, and in any case it's probably beyond their legal obligations (where was the contract made? Your use of 150k suggests not UK).

But you can certainly try asking for something. Doesn't mean you have to go to court.

terminal7
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Re: Hire car breakdown

#209346

Postby terminal7 » March 22nd, 2019, 11:39 am

The incident was in Spain. Reviewing the small print it appears that 'a basic breakdown service' is included in the cost of the rental. As I stated this was very efficient and I have no complaints. The small print carefully avoids any mention of contingent costs and a call to the company's customer service was met with a polite though negative response.

The amount involved is small (under 50 euros) and I have decided not to follow-up. However, I do wonder what would happen if you missed a flight etc as a result of a similar incident.

Thank you all for your considered replies.


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