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NS&I Direct ISA sort code/ account number -transfer out

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AleisterCrowley
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NS&I Direct ISA sort code/ account number -transfer out

#359312

Postby AleisterCrowley » November 23rd, 2020, 3:18 pm

I'm moving from an NS&I Direct ISA to a Paragon ISA
Paragon need a paper form submitting with the NS&I sort code/ account number
The best guess is a/c 11994808 Sort code: 08 31 20 which is for transfers in - can I assume it's the same ?

ta muchly
AC

PinkDalek
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359317

Postby PinkDalek » November 23rd, 2020, 3:38 pm

I can see where you may have found that sort code and account number https://www.nsandi.com/products/direct-isa and/or https://www.nsandi.com/files/asset/pdf/direct-isa-standing-order-form.pdf but no doubt you've also seen the relevant section of https://www.nsandi.com/products/direct-isa. All they appear to say there is:

Can I transfer my NS&I ISA balance to another provider?

Yes, you can. There’s no need to contact us, as the provider you’re transferring to will request your money from us directly.


Maybe a phone call is needed (shudder).

AleisterCrowley
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359328

Postby AleisterCrowley » November 23rd, 2020, 3:54 pm

I've tried web chat - filled in name etc and submitted question.
It cleared the input boxes and announced....
"All our advisors are busy. Try again later"
No queuing system or anything. I guess they must be pretty busy...

pochisoldi
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359335

Postby pochisoldi » November 23rd, 2020, 4:05 pm

AleisterCrowley wrote:I'm moving from an NS&I Direct ISA to a Paragon ISA
Paragon need a paper form submitting with the NS&I sort code/ account number
The best guess is a/c 11994808 Sort code: 08 31 20 which is for transfers in - can I assume it's the same ?

ta muchly
AC


When I've transferred "non-clearing bank" ISAs in the past, I have written the account number for my account (not the transfers in account number), and left the sort code empty.

NS&I are just like many building societies who have a "roll number" instead of a unique sort code+account number, and if Paragon can't handle such accounts, then a formal complaint (escalated as required) is in order, as it is their problem, not yours.

AleisterCrowley
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359343

Postby AleisterCrowley » November 23rd, 2020, 4:37 pm

It's required on the Paragon form - same thing when I transferred in from Nationwide, who had a 'global' sort code/account number with a roll number to identify individual customers

stevensfo
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359344

Postby stevensfo » November 23rd, 2020, 4:38 pm

AleisterCrowley wrote:I've tried web chat - filled in name etc and submitted question.
It cleared the input boxes and announced....
"All our advisors are busy. Try again later"
No queuing system or anything. I guess they must be pretty busy...


I would never dream of doing this sort of thing via anything apart from an official letter, sent via recorded/registered or whatever make-believe procedures are in place by our once world-famous Royal Mail.

Golden rule: Have everything in writing, with traceability.


Steve

NeilW
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359554

Postby NeilW » November 24th, 2020, 10:19 am

AleisterCrowley wrote:The best guess is a/c 11994808 Sort code: 08 31 20 which is for transfers in - can I assume it's the same ?


That's just the Goverment Banking Service collection account for ISA payments. Very likely a pay out will come from a different source account because of the way GBS works.

Just put the account number of your ISA account on the form - without a sort code. It's National Savings. Paragon know where they are.

AleisterCrowley
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359569

Postby AleisterCrowley » November 24th, 2020, 10:52 am

Thanks, I will do that.

When I transferred in from Nationwide they had a specific 'generic' account number-sort code to use for transfers out, with the account number being different to the roll number of course
Thus;
Account number: 33333334
Sort code: 070093
Your roll/reference number


I was expecting NS&I to have a similar system

stewamax
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359580

Postby stewamax » November 24th, 2020, 11:16 am

AleisterCrowley wrote:I've tried web chat - filled in name etc and submitted question.
It cleared the input boxes and announced....
"All our advisors are busy. Try again later"
No queuing system or anything. I guess they must be pretty busy...

Advisors ?

AleisterCrowley
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359609

Postby AleisterCrowley » November 24th, 2020, 12:12 pm

Oh I dunno...agents, staff, operatives. And the spell check prefers advisor to adviser - although both are correct
(having seen the s - I guess they have two at peak times)

pochisoldi
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359693

Postby pochisoldi » November 24th, 2020, 5:30 pm

Just fill in the account number, and leave the sort code blank, and send the form in - like you've been told twice before.

chas49
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359767

Postby chas49 » November 24th, 2020, 10:38 pm

Moderator Message:
The OP's DAK has been answered and further discussion seems unnecessary. Further responses should be limited please to answering the original question with factual information (chas49)

AleisterCrowley
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Re: NS&I Direct ISA sort code/ account number -transfer out

#359914

Postby AleisterCrowley » November 25th, 2020, 12:25 pm

pochisoldi wrote:Just fill in the account number, and leave the sort code blank, and send the form in - like you've been told twice before.

Well, that's me told then :(
Hopefully my hard-earned cash will not end up in Azerbaijan...


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