YeeWo wrote:
In doing a bit of research though it transpires Jansport don't seem to have a UK address for me to post my old rucksack for replacement!
Does anybody know how I can locate a UK address for Jansport?
I've looked at companies house and googled extensively, nothing.
Seems a bit of a silly idea offering a "Lifetime Guarantee" to UK consumers without a reasonable method of availing oneself of it, no?(!).
They've got a '
Live Chat' option on their customer-service web-page -
https://www.jansport.com/customer-servi ... l#boldchatIf you click on the icon that looks like this (during US week-day opening hours), then it's likely that someone there will be able to help out -
Although do note that on the above '
Contact Us' page, they do have this to say -
INTERNATIONAL CUSTOMER SERVICE AND WARRANTY (outside of U.S. and Canada)
Please contact the regional point of purchase directly for customer service and warranty related questions. Which seems to suggest that the first port of call regarding any non-US warranty-claim would be with the retailer that you bought the original back-pack from....
It's also going to be worth sending their customer-service team an email, to see if there's anything else they might be able to suggest, if you don't get any joy from the original retailer or the '
Live-Chat' option above -
js_customer_services@vfc.comGood luck with your quest, and of course I'm sure we'd all be interested to hear how you get on with your claim!
Cheers,
Itsallaguess