Just in case you don't here is the rule from the government website:
If you’re travelling to England you must:
take 2 coronavirus (COVID-19) tests after you arrive in England - you’ll need to book these before you travel
You must also pay £210 for these tests.
So far so good.
Today we had a client phone up for their 5 day test for early release. We asked them if they have had their compulsory two day test. They hadn't, It had not arrived, they have spent hours on the phone trying to chase it up. They finally go through yesterday evening, they spoke to an American lady. Don't try to phone again, she was told, there is nothing she can do about it but perhaps the 8 day test will come through. If it doesn't then there was no idea if she would be reimbursed her £210. She was told that there was a four hour wait for phones to be answered.
I can't comment further, except to say that there are 400 government registered providers of Covid test out there already who have been told they have to go through another assessment process to see if they qualify to be able to administer this process but at the moment the whole thing is being managed by a government appointed company with no experience of Covid testing.
John