OFGEM and general advice was to cancel Utility Point direct debits. I had one due on the 20th Septembr and saw no point in sending them my money after they'd gone bust, so I cancelled it.
Reading EDF's FAQs for Utility Point customers, they say...
"If you cancel your Direct Debit before you migrate to EDF we'll need to set you up as a Cash Cheque customer which is more expensive."
Whereas the OFGEM FAQs for Utility Point customers being migrated to EDF states...
"You don't need to worry if you’ve already cancelled your direct debit. EDF will be in touch with you to set up a new customer account and direct debit."
The increase is bad enough, without the insult of being chucked onto a more expensive cash/cheque tariff, so I thought I'd better check.
EDF offer a phone number to contact them by WhatsApp. Great, I thought. I'll get a definitive answer, but after typing m query, all I get is a bot reply saying it didn't understand the question
![Evil or Very Mad :evil:](./images/smilies/icon_evil.gif)
Hope things get better; they can hardly get worse...