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Virus

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mccarpark
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Joined: November 11th, 2016, 9:50 pm
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Virus

#139704

Postby mccarpark » May 17th, 2018, 9:16 pm

I downloaded an email from a friend today and consequently I am unable to do anything.
It starts up and laods mailwash and Kaspersky screen asking for the master password,.
When I enter the Master Password I get t=an incorrect password despite changing it on the My Kaspersky website.
Also my mouse will not operate.

All help gratefully received.
Mccarpark

mccarpark
Posts: 8
Joined: November 11th, 2016, 9:50 pm
Has thanked: 2 times

Re: Virus

#139711

Postby mccarpark » May 17th, 2018, 9:51 pm

Forgot to say running windows 10

supremetwo
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Re: Virus

#139727

Postby supremetwo » May 17th, 2018, 10:55 pm

Try starting in safe mode.

https://support.microsoft.com/en-gb/hel ... -safe-mode

Provided Windows loads, launch Defender and perform a full system scan.

You mention Kaspersky - do you have this installed as well?

mccarpark
Posts: 8
Joined: November 11th, 2016, 9:50 pm
Has thanked: 2 times

Re: Virus

#139827

Postby mccarpark » May 18th, 2018, 1:36 pm

Cannot get into safe mode.
i can get te system configuration menu on screen but cannot click on the box to activate it as my mouse is inoperative.
Yes I do have Kaspersky, virus and password manager installed
mccarpark

Alaric
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Re: Virus

#139833

Postby Alaric » May 18th, 2018, 1:46 pm

mccarpark wrote:Cannot get into safe mode.
i can get te system configuration menu on screen but cannot click on the box to activate it as my mouse is inoperative.


If your keyboard is working press ALT + Left SHIFT + NUM LOCK at the same time to bring up a "mouse substitute" (Mouse Keys program) using the numeric keypad. (That's Windows 7 rather than 10, but I assume it's still there)

mccarpark
Posts: 8
Joined: November 11th, 2016, 9:50 pm
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Re: Virus

#139849

Postby mccarpark » May 18th, 2018, 3:22 pm

Thanks I'll ive it a try and come back

Breelander
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Re: Virus

#139860

Postby Breelander » May 18th, 2018, 4:16 pm

mccarpark wrote:Thanks I'll ive it a try and come back


You can usually navigate directly from the keyboard too. Tab moves you to the next input field, Shift+Tab moves you backward through the fields, space can be used like a click to mark a box. Hold down the Alt key and if the name of an input field gets one of its letter underlined, continuing to hold down Alt and pressing that letter selects that field.

There are others, like the WinKey or Ctrl-Esc that brings up the Windows Start menu. With a bit of ingenuity you can do everything that a mouse can do just with the keyboard.

... a situation may arise when the mouse stops functioning or you need to work on a computer without one. The following sections contain many key combinations used to navigate Windows using your keyboard...

https://www.computerhope.com/issues/ch000791.htm

mccarpark
Posts: 8
Joined: November 11th, 2016, 9:50 pm
Has thanked: 2 times

Re: Virus

#139863

Postby mccarpark » May 18th, 2018, 4:28 pm

I've managed to boot the machine up in safe mode and its asking to be connected to the internet.
However I still have the navigation problem - no mouse.
I have to go out now and won't be back until late when i will log in again.
mccarpark

supremetwo
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Re: Virus

#139868

Postby supremetwo » May 18th, 2018, 4:47 pm

mccarpark wrote:I've managed to boot the machine up in safe mode and its asking to be connected to the internet.
However I still have the navigation problem - no mouse.
I have to go out now and won't be back until late when i will log in again. mccarpark

Do you have another computer to check the mouse?

Try a different mouse.

Presume it's connected to the USB port?

List of keyboard shortcuts:-
https://support.microsoft.com/en-gb/hel ... -shortcuts

Run Windows Defender offline:-
https://docs.microsoft.com/en-us/window ... er-offline


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