clissold345 wrote:clissold345 wrote:The latest news is that my scheduled refund has been rejected (by their computer system?). This is apparently because my balance changed because my payment method changed. I don't understand this. They're taking this month's payment on 22nd Jan. I've now asked for a new refund to be done after that payment has been made.
Octopus replied within two hours. The guy ignored my request to wait until after the payment on 22nd Jan. I should receive my newly-calculated refund of £56-01 within 7 to 10 working days.
I suspect their systems can do one thing at a time, and with things like payemtns and DDs you need a few days to start/stop them rather like you need to give notice to a bank to cancel a DD or amend a standing order.
It wasn't that long ago you could only choose from 4 payment dates each month for bills and credit cards, system are getting more flexible but they still aren't all 'instant' to update.
Paul