Moved to Legal, P (leaving a link) as it will probably reach the best audience here. C.
A neighbour is having problems with a company called ****** Telecom [ I will provide details if required/legally 'safe']
They have contacted a vulnerable elderly relative of hers, who has dementia, and have sold her a 'telephone screening service' for £129 'one off activation fee' plus £5+a month for 3 months
She (neighbour) has only just found out about this, so it's more than 14 days since the call. The elderly relative can't really remember the call, and doesn't know what exactly she has purchased. There is, apparently, a £399 (!) cancellation fee if she discontinues the service.
As far as I know the neighbour doesn't have any legal control (LPA etc) over the affairs of the relative.
Neighbour is obviously angry and upset that her relative has been exploited
What rights does she have?
What is the best way to recover the money, if possible?
The company is registered in the UK (Croydon) at a serviced office address. The director's address is overseas.
[ I will post a link to here on Legal Issues- Practical unless mods think this post should be moved ]
thanks
AC